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Book Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Channel CRM

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Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Channel CRM

2.5 (1977)

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    Available in PDF - DJVU Format | Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Channel CRM.pdf | Language: ENGLISH
    Lisa M. Schwartz (Author)

    Book details


Emphasizing the worth of positive customer interactions, Re-Inventing Your Contact Center provides tools for building the very best multi-channel customer relationship management system. Learn why customer contact centers are so valuable to the company’:s bottom line. Discover how to keep employees motivated, challenged and committed. : Understand the multiple channels used to communicate effectively with consumers. This new text unlocks many of the secrets behind successful customer service management and is filled with cases, exercises and assignments that build communication strategies, listening skills and confidence to re-invent one’:s own contact center. :

KEY TOPICS: Highlights multi-channel contact center strategies. Includes all forms of customer contact, such as: voice, email, fax, Web and more! Emphasizes the value of contact management centers. Discusses how customer service experiences impact consumer behavior and purchasing plans. Includes numerous lists, charts, and calculations that can be used to determine contact center effectiveness. Excellent for anyone involved in managing a Contact Center.
4.4 (13230)
  • Pdf

*An electronic version of a printed book that can be read on a computer or handheld device designed specifically for this purpose.

Formats for this Ebook

PDF
Required Software Any PDF Reader, Apple Preview
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch.
# of Devices Unlimited
Flowing Text / Pages Pages
Printable? Yes

Book details

  • PDF | 272 pages
  • Lisa M. Schwartz (Author)
  • Pearson: 1 edition (7 April 2006)
  • English
  • 6
  • Business, Finance Law

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